1.
Introduction
Welcome
to Sharon Networks. This Privacy Policy explains how Sharon Networks, Inc.
(“Sharon Networks,” “we,” “us,” or “our”) collects, uses, shares, and protects
information in relation to our content delivery network (CDN) services, our
website cdn.sharon.io, and any associated services (collectively, the
“Service”).
This
policy applies to the personal data of our customers (“Customers”) and the data
of the end-users of our Customers' websites and applications that we process on
behalf of our Customers (“End-User Data”).
For
the purposes of GDPR, when we process our Customer’s personal data, we are the Data
Controller. When we process End-User Data on behalf of our Customers, we
are the Data Processor, and our Customer is the Data Controller.
2.
Information We Collect
a)
Information You Provide to Us:
- Account Information: When you register for
an account, you provide us with personal information such as your name,
email address, password, and company name.
- Payment Information: To purchase our
Service, you provide payment information to our third-party payment
processors (e.g., Stripe). We do not store your full credit card details
on our servers.
- Communications: If you contact us
directly for support or inquiries, we will collect your name, email
address, and the contents of your message.
b)
Information We Collect Automatically:
- Log and Usage Data: When you use our
Service (e.g., our website dashboard), we automatically collect log
information, which may include your IP address, browser type, operating
system, pages visited, and timestamps.
- Cookies and Similar
Technologies:
We use cookies to operate and administer our website, gather usage data,
and improve your experience. You can instruct your browser to refuse all
cookies, but some parts of our Service may not function properly.
c)
Information We Process on Your Behalf (End-User Data):
As a
CDN, we process data that passes through our network on behalf of our
Customers. This End-User Data may include:
- IP addresses
- User-agent strings
- URLs of requested
content, including query strings
- Timestamps of requests
- Other HTTP header
information
Our
Customers are responsible for ensuring they have the legal right to collect and
process this End-User Data and for providing adequate privacy notices to their
end-users.
3.
How We Use Your Information
We
use the information we collect for the following purposes:
- To Provide and Maintain
the Service:
To operate our CDN, manage your account, process payments, and provide
customer support.
- To Improve the Service: To analyze usage
patterns, monitor performance, and improve the functionality and user
experience of our Service.
- For Security and Fraud
Prevention:
To protect our Service, our Customers, and our network from abuse, fraud,
and security threats.
- To Communicate With You: To send you
service-related announcements, billing notifications, and responses to
your inquiries.
- To Comply with Legal
Obligations:
To comply with applicable laws, legal processes, or government requests.
4.
How We Share Your Information
We
do not sell your personal information. We may share your information with third
parties only in the following circumstances:
- Service Providers: We share information
with third-party vendors and service providers who perform services on our
behalf, such as payment processing, cloud hosting, analytics, and customer
support. These providers are contractually obligated to protect your data.
- Legal Compliance: We may disclose your
information if required to do so by law or in response to a valid request
by a public authority (e.g., a court or government agency).
- Business Transfers: In the event of a
merger, acquisition, or sale of all or a portion of our assets, your
information may be transferred as part of that transaction.
- With Your Consent: We may share your
information with other third parties with your explicit consent.
5.
Your Data Rights and Choices
Depending
on your location, you may have the following rights regarding your personal
information:
- Right to Access: You have the right to
request a copy of the personal information we hold about you.
- Right to Rectification: You have the right to
request that we correct any inaccurate or incomplete information.
- Right to Erasure
(Deletion):
You have the right to request that we delete your personal information,
subject to certain legal exceptions.
- Right to Data
Portability:
You have the right to receive your data in a structured, commonly used,
and machine-readable format.
- Right to Object to
Processing:
You have the right to object to our processing of your personal data.
- Right to Opt-Out (for
California residents):
You have the right to opt-out of the "sale" or
"sharing" of your personal information. As we do not sell your
data, this right is noted for compliance.
You
can exercise most of these rights through your account dashboard. For any other
requests, please contact us at [email protected].
6.
International Data Transfers
Your
information may be transferred to, and maintained on, computers located outside
of your state, province, or country, including the United States, where the
data protection laws may differ from those in your jurisdiction. For transfers
of data from the European Economic Area (EEA), we rely on appropriate
safeguards, such as the Standard Contractual Clauses (SCCs), to ensure your
data is protected.
7.
Data Retention
We
will retain your personal information for as long as your account is active or
as needed to provide you with the Service and to comply with our legal
obligations, resolve disputes, and enforce our agreements.
8.
Security
We
implement reasonable administrative, technical, and physical security measures
to protect your information from unauthorized access, use, or disclosure.
However, no method of transmission over the Internet is 100% secure, and we
cannot guarantee its absolute security.
9.
Children's Privacy
Our
Service is not directed to individuals under the age of 16. We do not knowingly
collect personal information from children under 16. If we become aware that we
have collected personal information from a child under 16, we will take steps
to delete such information.
10.
Changes to This Privacy Policy
We
may update this Privacy Policy from time to time. We will notify you of any
material changes by posting the new policy on our website and, where feasible,
by sending you an email notification.
11.
Contact Us
If
you have any questions or concerns about this Privacy Policy, please contact us
at:
Sharon
Networks, Inc.
Email: [email protected]
